Privacy Policy

Orchid and Opal Jewelry & Beads Privacy Policy
Effective Date: [Date]
This Privacy Policy describes how Orchid and Opal ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website at https://www.orchidandopal.com (the “Site”). 
1. The information we collect
We collect various types of information to process your orders, provide customer service, and improve our services. 
Personal information you provide: We collect the following information when you place an order or contact us:
  • Your name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment information (e.g., credit card number) through our payment processor
  • Communication records when you contact us with inquiries 
Information we collect automatically: When you visit our Site, we automatically collect certain information about your device, including:
  • IP address
  • Browser type and version
  • Device type
  • Browsing behavior (e.g., pages viewed, time on site) via cookies and other tracking technologies 
2. How we use your information
We use your Personal Information to:
  • Fulfill orders and process payments: We use your personal and payment details to process and fulfill your purchases, including shipping your products and sending order confirmations.
  • Communicate with you: We use your contact information to communicate with you about your order, respond to your inquiries, and provide customer support.
  • Send marketing communications: With your consent, we may use your email address to send you updates about new products, promotions, or other news. You can opt out of these communications at any time.
  • Improve our Site and services: We use usage data to analyze and improve the performance, design, and user experience of our Site.
  • Prevent fraud: We use your information to help detect and prevent potential fraud. 
3. How we share your information
We may share your Personal Information with the following categories of third parties:
  • Service providers: We use third-party services to run our business, such as payment processors ([e.g., Stripe, PayPal]), shipping companies ([e.g., USPS, FedEx]), and website hosting services. These providers have access to your information only as necessary to perform their functions and are obligated not to disclose or use it for other purposes.
  • Legal compliance: We may disclose your information if required by law or to protect our legal rights, such as responding to a subpoena or court order.
  • Business transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owner. 
4. Your rights
Depending on your location, you may have specific rights regarding your Personal Information. These may include the right to: 
  • Access: Request a copy of the Personal Information we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete Personal Information.
  • Deletion: Request that we delete your Personal Information.
  • Opt-Out: Opt out of the sale or sharing of your Personal Information (relevant for certain jurisdictions like California). 
To exercise any of these rights, please contact us at the email address provided below.
5. Security of your information
We use reasonable administrative, technical, and physical safeguards to protect your Personal Information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. 
6. Children’s privacy
Our Site is not intended for individuals under the age of [specify age, e.g., 13]. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us. 
7. Changes to this policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page. 
8. Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [Your Email Address].